Last Updated: June 2026
At Sphatik, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related information (processed securely through payment providers)
- Order history and purchase details
Automatically Collected Information
- IP address
- Browser type and device information
- Website usage data
- Referral source
- Pages visited and time spent on the website
Marketing & Communication Information
- Newsletter subscriptions
- Customer support inquiries
- Product reviews and feedback
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Deliver products and services
- Provide customer support
- Send order confirmations and shipment updates
- Improve website functionality and user experience
- Respond to inquiries and requests
- Prevent fraud and unauthorized transactions
- Send promotional communications (only when permitted)
Payment Security
We do not store your complete payment card details on our servers.
All online payments are processed through secure third-party payment gateways that use industry-standard encryption and security practices.
Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze visitor behavior
- Enhance shopping experience
- Measure marketing effectiveness
You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.
Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Payment processors
- Shipping and logistics partners
- Technology and hosting providers
- Legal authorities when required by law
These parties receive only the information necessary to perform their services.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Email Communications
We may occasionally send:
- Order confirmations
- Shipping notifications
- Customer service communications
- Product updates
- Promotional offers
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before sharing personal information.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your data where legally permissible
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the revised effective date. Continued use of the website after changes are published constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Sphatik
Email: support@sphatik.in
Website: https://sphatik.in
We will make reasonable efforts to respond to all privacy-related requests and inquiries promptly.